Support for EPIC Members
How do I set up access to the EPIC databases from my library?
What are the database URLS?
How do I access Usage Reports?
If I have a problem or if I need help who should I contact?
If I have a problem who should I contact?
The Vendors are available to help you with any questions or issues about the content or technical aspects of the resources. Their contact details are on the table below.
If you aren't sure who to contact, or if you have any questions about your licence agreement or invoices, email the EPIC Manager at epic@epic.org.nz . She's there to help!
| Vendor | Contact Details |
|---|---|
| EBSCO | Email: Giorgina Drago: gdrago@ebscohost.com Phone: +61 3 9276 1777 OR Technical enquires can be emailed to EBSCO’s technical support team in Boston at eptech@epnet.com or open a case directly at http://case.support.ebscohost.com http://support.ebscohost.com/ for a wealth of technical information and training material. |
| Encyclopaedia Britannica | Encyclopaedia Britannica Education Visit http://edu.britannica.co.nz/ |
| Gale Cengage | Liza Fisher, New Zealand Sales Consultant: Liza.Fisher@cengage.com |
| Knowledge Basket | Ph: (+64 9) 815 2049. Fax: (+64 9) 815 2047 Email:Dave Keet |
| Oxford Online | www.oxfordonline.com/epicfaq offers lots of useful information such as how to access your usage statistics and how to search our products direct from your website. If the answer to your question isn't there, then please don't hesitate to contact us at onlinesubscriptions@oup.com. Visit http://www.oup.com/online/epicfaq/ for a wealth of technical information and training material. |
| Proquest | Dan Hamid, Area Sales Executive (Aotearoa/New Zealand) Visit http://il.proquest.com/techsupport/ and http://www.proquest.co.uk/training for a wealth of technical information and training material. |